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Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. If the deal closes, T-Mobile will get a company that is poorly managed and is known for poor service. Unfortunately, 2.5GHz (Band 41) is not supported by weBoost boosters at this time, while the other two bands and the rest of Sprint's 3G & 4G LTE are supported.

This solution to fire pain-in-the-neck customers is Accounting vs. Marketing; Pragmatism vs. Public Relations; and above all, it's a case of irony. Rather than get violent with the guy, I marched out of there and promtly called customer service” again to see if I could find some answers.

This action can be considered the antithesis of what customer service should be. Sprint will (and I do stress will) lose more than the 1000 customers they turfed on their own. The store technician, however, accidentally applied Almitra's number to the man's phone, stripping Almitra's phone of its service.

In some instances, she said, Sprint determines that the customer's problem has already been solved and there's nothing more Sprint can do. In other cases, "some people were calling and being abusive, and acting in a way that was unprofessional; so the issues were varied," she said.

They put a phone on its own plan instead of adding to our current plan at the time. Well, I got another, even larger bill this month, and I am grudgingly going to pay it; but not because I owe it, but just because I am sick and tired of dealing with such a dishonest and despicable bunch of Customer Support personnel.

I can't help but wonder how your company manages to keep any customers. In October research, Vocalabs found that AT&T ( T ) recovered in the quality of customer service while Sprint continued to lose ground. I have had Sprint for about 10 years now and have had many,many problems with customer service.

About a week later, I canceled service on BOTH Sprint Cell phones, and subsequently paid what I thought was going to be the final bill. I didn't realize that the sales rep had even started a new account in my name, meaning that I had been billed for two different phone numbers, one with Sprint, one with Nextel.

We needed to put a face on the company, let customers know someone was accountable,” Mr. Hesse said, adding that he reads daily summaries of those complaints. If there were actually a class action suit, or a number of publicized suits ( ie. peoples court, eye for an eye, judge joe brown, etc) then the courts will have a precedent by which to hold the company accountable for their representatives' claims.

I contacted customer service, they routed to different levels for almost 3 hours to change the plan. I called my bank and they told me to basically wait and see if it goes through or not and to call sprint back. The representative I talked to tried to help me and told me she could put me on a plan where my bill would be around $185 with 40GB of data.

Since I really didn't know how to dial US directory assistance from China to get the number for Hertz Rent-A-Car, I called Sprint to ask customer service” for help. I am on the phone with cellphone Sprint when Sprint calls on other line, leaves a message making up lie after lie.

And, as of 2015, Sprint has the highest post-paid churn rate” (rate of contracted customers switching to another carrier) in the nation. Work on providing better quality customer care service for customers. It's also easy to understand the way Sprint's plans work.